A tutorial on business process improvement
Thomas R. Rohleder, Edward A. Silver
Journal of Operations Management · 1997 · Volume 15 · Issue 2
DOI: 10.1016/S0272-6963(96)00100-3
Abstract
Considering the strategic importance of business process improvement, it is imperative that educators, students, and practitioners be familiar with this topic. Thus, the intention of this tutorial is to provide a guiding framework for carrying out improvements of business processes. We present numerous illustrative examples, taken from our personal experiences and those of our students, as well as from the literature. An extensive reference list is provided, thus pointing the interested reader to sources of further detail on specific topics.
Keywords
Process improvement, Process design, Productivity, Implementation, Innovation
Enable JavaScript for citation tools and additional paper interactions.