Creating supply chain relational capital: The impact of formal and informal socialization processes
Paul D. Cousins, Robert B. Handfield, Benn Lawson, Kenneth J. Petersen
Journal of Operations Management · 2006 · Volume 24 · Issue 6
DOI: 10.1016/j.jom.2005.08.007
Abstract
Establishing closer social ties between buying and supplying organizations is increasingly cited as a critical differentiator of high and low performers in global supply chains. While the creation of relational capital within an organization is a relatively well identified concept in organizational research, comparatively little research exists on the inter-organizational socialization processes that create relational value in supply chains. In our research, we extend theoretical models of group social conduits into this context, and develop a model that posits the impact of formal and informal socialization processes on the creation of relational capital between buyers and suppliers. Results from our study of 111 manufacturing organizations in the United Kingdom suggest that informal socialization processes are important in the creation of relational capital, which in turn can lead to improved supplier relationship outcomes. Formal bridging socialization conduits appear to play a lesser role in deriving these benefits.
Keywords
Supply management, Socialization, Relational capital, Structural equation modelling, Supply chain management
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