Exploring the efficacy of healthcare quality practices, employee commitment, and employee control
Charles R. Gowen III, Kathleen L. Mcfadden, Jenny M. Hoobler, William J. Tallon
Journal of Operations Management · 2006 · Volume 24 · Issue 6
DOI: 10.1016/j.jom.2005.09.005
Abstract
This exploratory study examines healthcare quality program practices, employee commitment and control initiatives, and perceived results by surveying the directors of hospital quality programs. U.S. hospitals are renowned to be among the highest in quality, but recent studies assert that the majority of error-related deaths per year are preventable. In response, healthcare organizations have adopted quality management programs. Employee commitment and control theories propose that employee initiatives are critical to patient safety. However, little research has focused on the efficacy of employee commitment and control initiatives for quality programs at healthcare organizations. This study examines the responses from Quality and Risk Directors of 372 U.S. hospitals. The results of structural equation modeling (SEM) demonstrate that perceived quantitative and qualitative quality program results are more highly related to employee commitment and control initiatives than they are related to quality practices.
Keywords
Commitment theory, Control theory, Healthcare operations, Quality management, Patient safety initiatives
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