Relationship between quality management practices and knowledge transfer
Luis M. Molina, Javier Lloréns-Montes, Antonia Ruiz-Moreno
Journal of Operations Management · 2007 · Volume 25 · Issue 3
DOI: 10.1016/j.jom.2006.04.007
Abstract
This paper analyzes the relationship between quality management (QM) and knowledge transfers. The study of QM was tackled by analyzing the degree of implementation of the different practices that compose it. Hypotheses are developed on the relationship between some QM practices and knowledge transfers. Both the proposed model and the hypotheses were tested on a sample of 197 Spanish firms. The results confirm the importance of the different QM practices on internal and external knowledge transfers.
Keywords
Quality management, Empirical research
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