Method and context perspectives on learning and knowledge creation in quality management†

Adrian S. Choo, Kevin W. Linderman, Roger G. Schroeder

Journal of Operations Management · 2007 · Volume 25 · Issue 4

DOI: 10.1016/j.jom.2006.08.002

Abstract

This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable.

Keywords

Quality management, Knowledge management, Organizational learning, Innovation

Enable JavaScript for citation tools and additional paper interactions.