An empirical study of the impact of e-business technologies on organizational collaboration and performance
Journal of Operations Management · 2007 · Volume 25 · Issue 6
DOI: 10.1016/j.jom.2007.01.008
Abstract
The use of e-business technologies between supply chain organizations has been thematic in recent literature. Organizational collaboration, the foundation of supply chain management, has been enabled by the development and use of e-business technologies. Organizational collaboration and information sharing, in turn, are expected to improve organizational performance. We propose and test a model of the relationship between organizational use of e-business technologies, organizational collaboration, and performance, using empirical data. Our model differs from past studies in that collaboration is viewed as two unique constructs, differentiating between intra- and inter-organizational collaboration. Our findings show that use of e-business technologies impacts performance both directly and indirectly by promoting both measures of collaboration. Intra-firm collaboration is also found to have a direct impact on organizational performance. However, the impact of inter-organizational collaboration on performance is found to be only indirect, through the impact of intra-organizational collaboration. These findings reveal the complexity of organizational collaboration, underscore the importance for companies to promote internal collaboration, and invest in information technologies that facilitate it.
Keywords
e-Business technologies, Structural equation modeling, Intra-organizational collaboration, Inter-organizational collaboration, Supply chain management
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