Exploring new research frontiers in offshoring knowledge and service processes
William Youngdahl, Kannan Ramaswamy, Rohit Verma
Journal of Operations Management · 2008 · Volume 26 · Issue 2
DOI: 10.1016/j.jom.2007.03.003
Abstract
This paper provides an introduction to a special issue on the offshoring of service and knowledge work. Brief descriptions are provided for 13 papers that fall into three categories including strategic and organizational issues, global and knowledge supply-chain issues, and tactical issues. The intent of this special issue was to provide a venue for presenting numerous perspectives on the operational and cross-disciplinary challenges and opportunities in the area of service and knowledge offshoring.
Keywords
Offshoring, Outsourcing, Service, Knowledge, Outsourcing, Information, Supply chain
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