Assessing the feedback environment in work organizations: Development of the job feedback survey

Abstract

Developed an instrument for assessing the amount and type of feedback information available to individuals in work settings. 15 dimensions were used to reflect various sources of feedback and the type of information they convey. These dimensions reflected obvious feedback sources such as supervisors but also demonstrated that much of what is construed as feedback could be the result of a proactive individual seeking, interpreting, and otherwise generating his/her own feedback. 95 20–52 yr old nurses and 112 26–59 yr old utility company supervisors were asked to rate on a 5-point scale how frequently each item occurred in their work environment. Analyses showed that the dimensions were able to discriminate between environments, strengthening the proposition that feedback environments can be systematically assessed. Future research on how feedback environments may influence performance and effective reactions may include reducing the number of items needed to assess a given dimension and investigating which dimensions make the greatest differences for which purposes. (12 ref) (PsycInfo Database Record (c) 2025 APA, all rights reserved)