Relationships among criteria of job performance

Abstract

Because intercorrelations between 5 criteria of job performance were low, "overall performance" seems to be of less value than previously thought. Ss were 975 individuals in 27 units of a delivery service firm. The 5 measures of job performance were: overall effectiveness, productivity, chargeable accidents, unexcused accidents, and errors. "Measurement and use of job performance criterion variables will remain at a primitive and empirical level until there is created some complex theory of job performance which takes into account systems of causal and conditioning variables." (PsycInfo Database Record (c) 2025 APA, all rights reserved)