A human relations training program

Abstract

A human relations training course was developed in the home offices of three large insurance companies as a part of the existing personnel training program. The final revision contained 10 two-hour sessions, presented by the lecture-discussion method. Selected tests were administered before and after training to two groups of supervisors: an experimental group which received training, and a control group which did not. Results showed that: in terms of changes in the test scores the course was of value to the supervisors; differences among the trainees decreased; the trainees became more accurate in estimating the opinions of employees in their departments; and differences between the groups on scores on certain tests were affected by the training. (PsycInfo Database Record (c) 2025 APA, all rights reserved)