Manager-employee "understanding" in the retail grocery and meat market

Abstract

Employees and managers in each of eleven retail food stores provided measures of "understanding" of each other by predicting the other's responses on two questionnaires. From these data, four measures of "understanding" were derived. These were correlated with rankings of the stores based on (1) employee ratings by the manager, (2) manager evaluations by the employees, (3) job satisfaction scores of the employees, and (4) judged efficiency of the retail unit. The first two ratings were not related to any of the measures of "understanding," but the latter two variables were significantly correlated with certain of the measures of "understanding." (PsycInfo Database Record (c) 2025 APA, all rights reserved)