Employee attitudes in a department store

Abstract

A questionnaire was devised, consisting of (1) a battery of questions intended to measure general over-all job morale, and (2) a large number of specific questions to cover the desired fields. Results for rank and file employees are here presented. Morale scores for the non-selling employees were significantly lower than for the selling employees. Attitudes and beliefs of these groups related to morale are listed. With increased length of service in the store, the morale scores seemed to decrease. (PsycInfo Database Record (c) 2025 APA, all rights reserved)