Readability of employee's letters in relation to occupational level

Abstract

The Reading Ease level (Flesch) and occupational level of the writer of 400 employee letters comprising a 10 percent sample of letters received in the General Motors "My Job Contest" were compared. "A hierarchy of mean RE scores was found to exist ranging from a mean of 54 (Fairly Difficult) for the "skilled" salary groups to a mean of 73 (Fairly Easy) for the "unskilled" hourly employees… . The results were interpreted as confirming previous readability studies of industrial communications and as providing a guide for the preparation of industrial communications." (PsycInfo Database Record (c) 2025 APA, all rights reserved)