Improving business correspondence

Abstract

Reports the procedures at the Norton Company with a view toward improving their quality of business correspondence. Persons were selected for dictation depending upon their aptitude. Their work was supervised and critically evaluated until proficiency was achieved, after which their work was only periodically criticized. The facilities available for training of typists and dictators have been described. The fundamental principles of writing letters have been delineated as clearness, courtesy, conciseness, patience and correctness in terms of form, language and information given in the letters. Business letters should be interesting, have a friendly touch and impress the message upon the reader. The company suggests the adoption of similar procedures by other companies for beneficial results. (PsycInfo Database Record (c) 2022 APA, all rights reserved)