Task attributes and process integration in business process offshoring: A perspective of service providers from India and China
Luo, Yadong, Wang, Stephanie Lu, Zheng, Qinqin, Jayaraman, Vaidyanathan
Journal of International Business Studies · 2012 · Volume 43 · Issue 5
Abstract
This study addresses an important issue in designing and managing business process offshoring (BPO): process integration between an offshore service provid
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