The Effect of Training Techniques and Personal Characteristics on Training End Users of Information Systems
Donald L. Davis, Donna F. Davis
Journal of Management Information Systems · 1990 · Volume 7 · Issue 2
DOI: 10.1080/07421222.1990.11517891
Abstract
End-user training is considered to be one of the top ten issues for management information systems management in the 1980s. Central to addressing end-user training is the appropriate training method for use to secure the most efficient and effective results. This study explored, by experimental means, the two extremes ’of training techniques: the lecture method with a trainer, and the self-study method. Also, the study examined the effect of end-user personal characteristics on end-user learning performance in the training environments. The results of the study provided some guidelines for organizations pursuing end-user training, and suggestions for additional study.
Keywords
end-user training, human information processing, enduser characteristics, end-user computing
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