The Effects of Organizational Communication on Job Satisfaction and Motivation Factors for Management

Abstract

Most executives agree that effective communication is essential for the successful performance of organizations. In fact, it seems clear that communication is the key to all interpersonal activity. Communication is the process for conveying meaning from one person to another or from the formal organization to the individual employee. Communications from the organization are the essential ingredients in the formation of individual role expectations, better known as "sent roles. " [9, p. 15] Role Clarity may be defined as the extent to which required information is communicated -to and understood by the employee. In other words, the worker experiences a lack of role clarity when the information needed to do his job effectively is either nonexistent or inadequate. Prior research shows that role clarity problems lead to stress, tension, anxiety, dissatisfaction, turn-over, lack of job interest, and less innovation. [1;5;8;9;16] One conclusion from these studies would be that different workers from different working environments have varying degrees of role clarity needs. Unfortunately, there is a paucity of research with respect to the specific effects of role clarity on the need structures of workers.