Duality and Social Position: Role expectations of people who combine outsider-ness and insider-ness in organizational change
Amit Nigam, Esther Sackett, Brian Golden
Organization Studies · 2022 · Volume 43 · Issue 3
Abstract
A person’s social position shapes whether and how they can influence organizational change. While prior research establishes people whose social position combines outsider-ness and insider-ness as important change agents, we know little about how they influence change. We analyse a peer coaching initiative in Canadian hospitals to explain how outsider-insiders – in this case, organizational outsiders with professional proximity – advance change. Peer coaches were able to influence change by establishing and enacting a dual outsider-insider role and associated role expectations. We advance theory by showing that role expectations emphasizing duality that are rooted in social position, but created through social interaction, are a key mechanism by which the potential of outsider-insider social positions can be activated and mobilized to influence change. We advance theory on social position generally by highlighting the potential for integrating a symbolic interactionist perspective – focused on role expectations – into Bourdieu’s theory of fields.
Keywords
health care, hospitals, organizational development and change, process, process theories, professions
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