Queues in Which Customers Receive Simultaneous Service from a Random Number of Servers: A System Point Approach
Management Science · 1984 · Volume 30 · Issue 1
Abstract
We examine a multi-server queueing system with Poisson arrivals in which customers require simultaneous service from a random number of servers. Servers assigned to the same customer begin and end service concurrently. Service times are, in general, assumed to be exponentially distributed. A system point approach is presented as a framework for obtaining the waiting time distribution for each customer type. Explicit solutions are derived for the two-server system.
Keywords
multiple server queues, system point method, level crossings, distinguishable customers
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