Strategic Customers in a Transportation Station: When Is It Optimal to Wait?
Athanasia Manou, Antonis Economou, Fikri Karaesmen
Operations Research · 2014 · Volume 62 · Issue 4
Abstract
We consider a transportation station, where customers arrive according to a Poisson process. A transportation facility visits the station according to a renewal process and serves at each visit a random number of customers according to its capacity. We assume that the arriving customers decide whether to join the station or balk, based on a natural reward-cost structure. We study the strategic behavior of the customers and determine their symmetric Nash equilibrium strategies under two levels of information.
Keywords
queueing, strategic customers, transportation station, clearing system, balking, Nash equilibrium strategy, observable model, unobservable model, partial information
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