Perspectives on Queues: Combining Queues is Not Always Beneficial
Michael H. Rothkopf, Paul Rech
Operations Research · 1987 · Volume 35 · Issue 6
Abstract
Contrary to common calculation, there are reasons for believing that combining queues, especially queues of people, may at times be counterproductive. These reasons include customer reaction, jockeying between separate queues, increased costs and service times for combined queues, and the absence of published before-and-after studies.
Keywords
683 considerations in combining queues of people, 696, 699 considerations in combining queues in practice
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