Evaluating Business Process Maturity Models
Van Looy, Amy, Poels, Geert, Snoeck, Monique
Journal of the Association for Information Systems · 2017 · Volume 18 · Issue 6
Abstract
Maturity models have become important aids to support process improvement. However, researchers have frequently criticized the many business process maturity models (BPMMs) for differing in quality, which creates a demand for comparing and evaluating these models. This paper describes a well-founded, ranked, and weighted set of critical criteria for BPMMs that are most important to prospective users. The paper also demonstrates how this set can serve as a standard or guideline for designing BPMMs. In evaluating the used sample of BPMMs against the set of criteria, we reveal gaps and shortcomings of current BPMMs, make suggestions for raising the quality of BPMMs, and highlight future research avenues.
Keywords
Analytical Hierarchy Process, Content Analysis, Delphi Technique, Design Science, Evaluation Study, Maturity Model, Process Improvement, Trade-offs
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