Special Issue Editorial: Artificial Intelligence in Organizations: Implications for Information Systems Research
Benbya, Hind, Pachidi, Stella, Jarvenpaa, Sirkka
Journal of the Association for Information Systems · 2021 · Volume 22 · Issue 2
Abstract
Artificial intelligence (AI) technologies offer novel, distinctive opportunities and pose new significant challenges to organizations that set them apart from other forms of digital technologies. This article discusses the distinct effects of AI technologies in organizations, the tensions they raise and the opportunities they present for information systems (IS) research. We explore these opportunities in term of four business capabilities: automation, engagement, insight/decision making and innovation. We discuss the differentiated effects that AI brings about and the implications for future IS research.
Keywords
Artificial Intelligence, Research Agenda, Machine Learning, Algorithms, Robotic Automation, Conversational Agents, Robotics, AI Capabilities
Enable JavaScript for citation tools and additional paper interactions.