The Information Center Concept: A Normative Model and a Study of Six Installations
White, Clinton E., Christy, David P.
Management Information Systems Quarterly · 1987 · Volume 11 · Issue 4
Abstract
The principal current concern of corporate information centers is the support and management of end-user computing. This paper presents a normative model of an information center in terms of the end-user computing environment, discusses the results of extensive field interviews with information center managers, staff, and end-users, and draws conclusions and generalizations that are relevant for both future research and information center management.
Keywords
End-user computing, information centers, planning, security and control, effectiveness, efficiency, H.4, K.6, K.8
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