Some Effects of Feedback Error BV Diagnostic Decision Tasks

Abstract

In this article the author discusses research he conducted that examined decision making behavior. He notes that in the decision making process individuals are often presented with various unreliable sources of information which they are required, through expertise and judgment, to analyze in order to arrive at their ultimate decision. The aim of this study was to determine what affect feedback had on the accuracy of the decision making process. In carrying out the experiment the author found that in complex tasks the participants were adversely affected by error in postdiagnosis feedback. He discusses some of the implications this has for the design of management information systems.