Effects of Role Stress-Job Design-Technology Interaction on Employee Work Satisfaction

Abstract

The interaction effects of each of three role stress variables—role conflict, ambiguity, and overload—and job design characteristics on employee satisfaction with work are examined across different technology organizations. These role variables were found to be associated with lower work satisfaction for individuals on simple, low-scope jobs in long-linked (manufacturing) technology and for individuals on complex, high-scope jobs in mediating (service) technology.