Predictors and Consequences of Delegation

Abstract

This research examined predictors and consequences of delegation. Participants were 44 supervisors and 198 claims adjusters employed in 19 branch offices of a large insurance company. Delegation was operationally defined as the dollar level of authority exercised by adjusters to settle claims. Results indicated that supervisors' perceptions of subordinates, the volume of supervisors' workloads, and the importance of decisions were significant predictors of delegation. In addition, subordinates' job competence and congruence between supervisors' and subordinates' goals moderated the effects of delegation on subordinates' job performance. Neither supervisors' personalities or predispositions to share authority nor subordinates' satisfaction were significantly related to delegation. Implications of the findings for research on participative decision making and leadership are discussed.