Toward Theory-Based Measures of Conflict Management

Abstract

The theory of the managerial grid, a model of interrelations among styles of management, was used as the criterion for validating the two best-known self-report measures of conflict management styles. We re-analyzed six studies that used those measures and found that both appeared to be moderately valid. However, the measures failed to reflect the underlying theory in a few respects, which suggested specific areas for improving them.