Unexpected Consequences of Improving Workplace Justice: A Six-Year Time Series Assessment

Abstract

Reported here are the effects of a naturally occurring field experiment in which an intervention to improve a grievance process was introduced and then removed. The experimental design was an interrupted time series with treatment removal and a no-treatment, nonequivalent control group. Its results—more compromise resolutions and a dramatic increase in the number of grievances filed—may be instructive for those who might consider changing workplace justice processes.