Consequences of Quality Circles in an Industrial Setting: A Longitudinal Assessment

Abstract

The purpose of this study was to test the consequences of implementing quality circles in an industrial setting. Using a longitudinal and experimental research design, the study tracked 73 employees organized into eight circles over a three-year period. A matched-pairs comparison group was drawn from another plant within the same company. Results indicated that attitudes, behaviors, and effectiveness all improved initially for the experimental group but then dropped back to previous levels. Implications for future research and practice are discussed.