Developer-User Interaction and User Satisfaction in Internal Technology Transfer
Dorothy Leonard-Barton, Deepak K. Sinha
Academy of Management Journal · 1993 · Volume 36 · Issue 5
Abstract
Effective internal technology transfer—the implementation of technical systems developed and disseminated to operational subunits within a single organization—depends not only upon the cost, quality, and compatibility of the technology, but also upon two processes of interaction between developers and users. These are user involvement in development and adaptation by the developers and users of both the technical system itself and the workplace. Analyses of data from 34 projects in four large electronics companies provide support for our hypotheses.
Keywords
TECHNOLOGY transfer, BUSINESS & education, ELECTRONIC industries, TECHNOLOGICAL innovations, COMPUTER software, COST effectiveness, CUSTOMER satisfaction, COMPETITIVE advantage, ORGANIZATIONAL change, ELECTRONIC systems, TECHNOLOGICAL forecasting, INTEGRATED software
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