Relationship Between JIT and TQM: Practices and Performance

Abstract

We propose that the use of total quality management (TQM) practices wilt improve just-in-time (JIT) performance through process variance reduction and reduced rework time and that JIT practices will improve quality performance through problem exposure and improved process feedback. Using data on 42 plants in three U.S. industries, we found that common infrastructure practices formed a strong foundation for both types of performance; in addition, we demonstrated that TQM and JIT practices interacted. Some trade-offs were identified, indicating that JIT and TQM approaches can be customized to plants. Suggestions for further research are made.