Toward a Greater Understanding of How Dissatisfaction Drives Employee Turnover

Abstract

This study generalized a leading portrayal of how job dissatisfaction progresses into turnover () and more rigorously tested this model using structural equations modeling and survival analysis, We further integrated job avoidance, interrole conflict, and employment conditions into this framework. Using a national survey of retail store personnel, we found that interrole conflict and job avoidance influence turnover indirectly, as the Hom-Griffeth model specifies, and that unemployment rates directly affect turnover.