Safety Climate in Health Care Organizations: A Multidimensional Approach
Tal Katz-Navon, Eitan Naveh, Zvi Stern
Academy of Management Journal · 2005 · Volume 48 · Issue 6
DOI: 10.5465/amj.2005.19573110
Abstract
Treatment errors are a major problem in the health care industry. This study explored four dimensions of safety climate and the interactions among them as predictors of treatment errors. A total of 632 participants in 46 hospital units assessed their units' safety climate. Results demonstrated a curvilinear relationship between the levels of the perceived detailing of safety procedures and the number of treatment errors. Also, the perceived priority of safety moderated the curvilinear relationship between safety procedures and treatment errors as well as the relationship between the way employees interpreted their managers' safety practices and treatment errors.
Keywords
HEALTH care industry, MEDICAL errors, MEDICAL care, HOSPITALS, SAFETY, INDUSTRIAL management, PATIENTS, EXECUTIVES, HEALTH facilities, CARING
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