Florian v. Wangenheim

11 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-3964-2353

ETH Zurich

Publications

• Transformational Leadership, High-Performance Work System Consensus, and Customer Satisfaction — Journal of Management 2020
• The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention1 — Management Information Systems Quarterly 2015
• Branding access offers: the importance of product brands, ownership status, and spillover effects to parent brands — Journal of the Academy of Marketing Science 2015
• Targeted Online Advertising: Using Reciprocity Appeals to Increase Acceptance among Users of Free Web Services — Journal of Marketing 2014
• Societal-Level Versus Individual-Level Predictions of Ethical Behavior: A 48-Society Study of Collectivism and Individualism — Journal of Business Ethics 2014
• A Twenty-First Century Assessment of Values Across the Global Workforce — Journal of Business Ethics 2011
• Erratum to: A Twenty-First Century Assessment of Values Across the Global Workforce — Journal of Business Ethics 2011
• Ethical preferences for influencing superiors: A 41-society study — Journal of International Business Studies 2009
• Instant Customer Base Analysis: Managerial Heuristics Often “Get it Right” — Journal of Marketing 2008
• Behavioral Consequences of Overbooking Service Capacity — Journal of Marketing 2007
• The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition — Journal of the Academy of Marketing Science 2007