Rouba Ibrahim

15 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-7643-4604

University College London

Publications

• On Customer (Dis-)Honesty in Unobservable Queues: The Role of Lying Aversion — Management Science 2025
• Shortest-Job-First Scheduling in Many-Server Queues with Impatient Customers and Noisy Service-Time Estimates — Operations Research 2025
• Eliciting Human Judgment for Prediction Algorithms — Management Science 2021
• A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement — Management Science 2021
• SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers — Management Science 2021
• Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both? — Operations Research 2020
• Managing Queueing Systems Where Capacity is Random and Customers are Impatient — Production and Operations Management 2018
• Does the Past Predict the Future? The Case of Delay Announcements in Service Systems — Management Science 2017
• Designing Personalized Treatment: An Application to Anticoagulation Therapy — Production and Operations Management 2016
• Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models — Manufacturing & Service Operations Management 2013
• Real-Time Delay Estimation Based on Delay History in Many-Server Service Systems with Time-Varying Arrivals — Production and Operations Management 2011
• Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity — Operations Research 2011
• Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments — Management Science 2009
• Real-Time Delay Estimation Based on Delay History — Manufacturing & Service Operations Management 2009
• Shared Decision Making Under Bounded Rationality: Why Personalization Does Not Always Help — Manufacturing & Service Operations Management