What’s not to like? Negations in brand messages increase consumer engagement

Journal of the Academy of Marketing Science · 2023 · Volume 51 · Issue 3

Abstract

How do you increase consumer engagement with your marketing communications? We suggest using negations in your brand messaging (e.g., “Itdoesn’tget any better than this”). Four studies, including field studies that analyzed more than 53 million interactions between consumers and brands, find that consumers are more likely to engage with brands when their messages include negations. This occurs because brands seem more powerful when they use negations in their brand messaging, and consumers generally want to associate with more powerful brands. Moreover, the positive, indirect effect of negations on engagement, through perceived brand power, is stronger among consumers with a higher need for status. These findings deepen our understanding of the often-surprising ways seemingly innocuous language features influence consumers, including how they perceive and interact with brands. The managerial implications are straightforward—incorporate negations in your brand messaging, especially when communicating with those that desire status.

Keywords

Language, Negation, Power, Need for status, Brand communications

Enable JavaScript for citation tools and additional paper interactions.