Correction: Soothing the unsatisfied or pleasing the satisfied? The effects of managerial responses to positive versus negative reviews on customer ratings and financial performance
Jiajun Wu, Jun Ye, Junhong Chu
Journal of the Academy of Marketing Science · Volume 54 · Issue 2
DOI: 10.1007/s11747-024-01019-8
Abstract
Correction to: Journal of the Academy of Marketing Science
Enable JavaScript for citation tools and additional paper interactions.