Toward a theory of the linkages between safety and quality
Ajay Das, Mark Pagell, Michael Behm, Anthony Veltri
Journal of Operations Management · 2008 · Volume 26 · Issue 4
DOI: 10.1016/j.jom.2007.06.005
Abstract
The role of employee safety in supply chain performance has inexplicably been overlooked by operations management literature. With a few notable exceptions, there is no guidance in the literature for operations managers trying to understand the role that employee safety at their own or a suppliers could play in quality outcomes. This manuscript takes a first step to rectify this oversight by using cognitive dissonance theory to build a series of propositions that link safety perceptions to quality outcomes. Empirical tests of these propositions provide initial evidence that safety does indeed contribute to quality outcomes in the supply chain.
Keywords
Safety, Quality, Supply chain management
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