Productivity and extra-role behavior: The effects of goals and incentives on spontaneous helping

Abstract

Examined the effects of goals and monetary incentives on performance and extra-role behavior. 154 Ss worked on an order-processing task for 20 min under easy, moderate, or difficult goals and were paid either a flat rate or a bonus for goal attainment. During the experimental task, a confederate co-worker attempted to elicit help from the S. Results indicate that goals were positively related to performance, that goals were negatively related to extra-role behavior among individuals committed to the goals, and that the lowest extra-role behavior was observed among Ss assigned to difficult goals and paid on the basis of goal attainment. Implications are discussed. (PsycInfo Database Record (c) 2025 APA, all rights reserved)