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The Cost Of Thinking

Steven M. Shugan

Journal of Consumer Research · 1980 · Volume 7 · Issue 2

DOI: 10.1086/208799

Abstract

A theory and methodology are developed for explicitly considering the cost of comparing diverse choice alternatives. The theory allows (1) explicit analytical measures of the cost of using various simplified decision strategies, and (2) predictions regarding the distribution of mistakes a consumer is likely to make when reducing decision-making effort.

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