Online program engagement and audience size during television ads

Journal of the Academy of Marketing Science · 2021 · Volume 49 · Issue 4

Abstract

This research explores how television viewers’ online program engagement (OPE)—engagement in social media conversations about television programs—relates to audience size during ads in those programs. We leverage a multisource dataset of 8417 ad instances, volume and deviation measures of OPE activity (program-related Twitter mentions), and audience size during ads. We show that increases in OPE volume and positive deviations from the episode’s average level of OPE before an ad relate to higher ad audience size. To explain, we argue that OPE reflects viewers’ program involvement which attenuates their channel-changing behavior during ads. Positive OPE deviations moreover relate to higher ad audience sizes most strongly for earlier ads in a break. Our results help television networks and advertisers strategically determine ad placements for increased ad audience size by highlighting social episodes (characterized by high OPE volume) and social moments (characterized by positive OPE deviations) as attractive advertising environments.

Keywords

Television advertising, Audience size, Online word-of-mouth, Social TV

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