Are low-literate and high-literate consumers different? Applying resource-matching theory to ad processing across literacy levels
Haeran Jae, Devon S. DelVecchio, Terry L. Childers
Journal of Consumer Psychology · 2011 · Volume 21 · Issue 3
DOI: 10.1016/j.jcps.2010.11.001
Abstract
This research investigates whether low-literate consumers process written advertisements differently than high-literate consumers do. Consistent with resource-matching theory (RMT), the first experiment reveals that, unlike high-literate processors, when low-literate processors read ads of moderate complexity, involvement with the ad does not affect processing. The second experiment extends RMT's applicability to both low- and high-literate consumers by demonstrating that low-literate processors' reading outcomes mirror those of high-literate processors when ads are written to reflect their reading capability.
Keywords
Low-literate consumers, Resource-matching theory
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