The Importance and Functional Significance of Affective Cues in Consumer Choice
Peter R. Darke, Amitava Chattopadhyay, Laurence Ashworth
Journal of Consumer Research · 2006 · Volume 33 · Issue 3
Abstract
Existing evidence for affect's influence on information processing and choice under high elaboration is mixed. In addition, affective choice is often viewed as erroneous in that it is assumed to lead to regret. We show that affect has a reliable impact on choice under high elaboration, which occurs through a combination of heuristic and systematic processing. Furthermore, consumers were able to correct for the impact irrelevant affect had on systematic processing but not for its impact on less conscious heuristic processing. Finally, affective purchases led to greater long-term satisfaction for important purchases, suggesting that affective choice can be functional.
Keywords
Affect/Emotions/Mood, Choice (Brand or Product Level), Judgment and Decision Making, Satisfaction, Social Cognition
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