Product Safety Legislation and the Small Retailer

Abstract

The Consumer Product Safety Commission has been given the mandate to insure the safety of consumer products. Retailers have a very important role to fulfill in meeting this mandate. Are retailers, particularly small ones, aware of their responsibilities to inform customers about dangerous products, to refund customer's money, and to post in-store signs on product recalls? How do small retailers evaluate the CPSC's performance? What actions can small retailers take to improve the safety of the products they sell? Answers to these questions are provided in this empirically based study.